Necafe &Go Flavours: Black, Latte & Cappuccino back in stock soon! (Manufacturing delay at Nestle)

Free UK Mainland Delivery on all orders over £160

Terms and Conditions 

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

1. Website Access

1.1. It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

2. Use of Website

2.1. This website may be used for your own private purposes and in accordance with these terms and conditions.

2.2. You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

3. Website Uptime

3.1. All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

3.2. Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

4. Visitor Provided Material

4.1. Any material that a visitor to this website sends or posts to this website and associated social media shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

4.2. When using this website, you shall not post or send to or from this website or any associated social media material:

a. For which you have not obtained all necessary consents.

b. That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

c. Which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

d. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.

5. Links to and from other websites

5.1. Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

5.2. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

a. You do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing.

b. You do not misrepresent your relationship with this website.

c. The website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

5.3. By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

6. Disclaimer

6.1. Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and, or up to date.

6.2. All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

7. Exclusion of liability

7.1. We do not accept liability for any loss or damage that you suffer as a result of using this website.

7.2. Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

8. Shipping (General)

8.1. Your order will be processed and delivered without undue delay, no later than 1 working day (excluding Saturdays and Sundays) after your order has been placed.

8.2. Please allow for up to 3 working days for delivery following the dispatch of your order.

9. Cancellations, Returns and Refunds

9.1. All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

9.2. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

9.3. To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

9.4. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

9.5. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

9.6. Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

9.7. In addition, you will lose your right to cancel if you:

a. Unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

10. Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013

10.1. The requirements for those selling to consumers are that the consumer receives the same information when buying food at a distance as they do when buying in a retail environment. Therefore, all mandatory food information must be available before the purchase is concluded and at the moment of delivery and it must be available to the consumer with no additional costs.

10.2. With immediate effect; in accordance and compliance with new EU legislation (EU) No 1169/2011 due 16th December 2014; should you require full ingredients, allergens, nutritional table information, storage instructions or preparation instructions not already listed here, please contact us. We make this available to you by email request at no extra cost to you before you commit to any purchase. Use by/best before dates also available. This site is updated regularly. Information may be captured and displayed as a photo image.

11. Specific Terms of Sale

11.1. We hope that you are happy with your purchase from Hot Cups 2 Go. We understand that purchasing online can be daunting so we have outlined some example issues that should help address the ‘what if’.

11.2. Please note that purchase of any item is inclusive of the terms and conditions of sale which supersede the listing content in some cases. These terms include all our advertising platforms and telephone orders.

12 Our Service Promise

12.1. We will always send you the freshest stock available in trade circulation at the time of your order. In some circumstance’s products may naturally have a use by date of less than 2 months, for example crisps. We check our stock dates regularly and will never send you product dated less than 1 month unless this is the only option, and without contacting you in advance for permission.

13. General

13.1. We want you to be completely satisfied with your purchase, that’s why are happy to provide any food use by date in advance of your purchase. Dates change daily so please just ask. The use by date is not a valid reason for return afterwards.

13.2. We cannot accept any complaints concerning alternative use of an item other than for what it is intended.

13.3. We work tirelessly to provide 100% customer satisfaction. You must advise us of any issues in relation to purchases by email; and allow us the opportunity to resolve issues within our control to your satisfaction.

13.4. We are happy to assist you with manufacturer’s details if you have any complaint that is reasonably out of our control.

14. Delivery

14.1. The majority of our parcels are sent with tracking for your peace of mind. If you are unsure why your parcel has not yet been received or if you have missed the courier, we are happy to check for you. Please contact us via phone, message or email.

14.2. After you have purchased your item it may be necessary to contact you about an aspect of your item or delivery. Please ensure you watch out for messages and respond to courier calling cards promptly to avoid delays.

14.3. We only deliver to the shipping address provided. Please ensure your details are updated regularly. We are not responsible for any delays or errors resulting from incorrect information provided. *Free delivery and *Next Day delivery are only eligible to UK Mainland postcodes, territories subject to change and determined as such by the courier.

14.4. Please check your delivery thoroughly upon receipt. In the unusual case that you may experience a problem with your delivered parcel this must be reported to us within 7 days of receipt of the parcel to enable us to take swift action for you.

14.5. If you have not received your parcel, you must notify us by email within 7 days of your order to dispute any delivery. We are bound to the terms and conditions of the courier as to whether a claim can be submitted. 

14.6. You must send photographic evidence to support communications via email message as necessary.

14.7. We are not responsible for delivery delays caused by adverse weather.

14.8.  In the unusual event that you receive a different product or quantity in error; please contact us within 24 hours of receipt. We apologise and will immediately investigate this upon your notification. We will always promise to rectify any error that is our fault or within our control. You must allow us the opportunity to do this for you.

15. Returns and Refunds

15.1. We reserve the right to refuse return of a product.

15.2. Should a parcel be returned to us un-delivered by the courier after attempted delivery; re-delivery charges will apply. The cost of original postage and fees will be deducted from any resulting refund if you choose to abandon your product.

15.3. If you change your mind you must obtain our authority in writing to return an item. You have 14 days from the date you have received the goods to inform us that you wish to return the goods, and then an additional 14 days from when you have informed us until the goods needs to be received by us. Food products by UK law may only be returned if unopened in the original condition. With the exception of faulty goods, you must return items at your own expense. We recommend you use a comparable tracked postage method and obtain proof of posting and communicate this to us. We recommend that you photograph the item to prove it was sent in perfect condition as we are unable to refund an item that has been damaged/not in perfect resale condition upon return.

15.4. Under Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013; by law food products must be returned within 14 days of notification of a return, in their original sealed re-saleable condition.

15.5. We access the freshest stock to send you daily, so we do not refund partially consumed or opened goods. If you have opened your product and consider an item is not to your own satisfaction, we are happy to provide the manufacturers contact details. If you wish us to handle this on your behalf you must first return the goods to us.

15.6. We reserve the right to verify any fault upon receipt of goods returned.

15.7. With the exception of faulty goods; returned items are subject to deduction of original postage (even if sold as ‘free post’) and associated seller fees before refunding.

16. Damaged Goods

16.1. We go to great lengths to ensure your parcel is packaged and labelled to advise on handling. However, sometimes factors that are out of our control happen such as transit damage.

16.2. If your parcel is visibly damaged you need to refuse delivery and notify us in writing within 24 hours.

16.3. Other damage claims must be supported by photographic evidence within 24 hours of receipt to enable a claim against the courier and swift rectification by way of refund/replacement to your satisfaction.

17. Acceptance of Order

17.1. The processing of your payment and acknowledgement of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

18. Law and jurisdiction

18.1. These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Copyright: Mays International Group Limited 2023