Cart: 0 item (s) - £0.00

Privacy Policy 

At Hot Cups 2 Go we are committed to ensuring that your privacy is protected. We may ask you to provide certain information by which you can be identified when using our website’s. The purpose of this ‘Privacy Policy’ is to explain how we will use any personal data we naturally collect about you. This also includes the rights you have over any personal data we may hold about you and to tell you about the policies and procedures we in place to respect your privacy and keep your personal data secure.

Who We Are:

Hot Cup 2 Go gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection and regulation laws. This notice serves purpose to provide you with the necessary information regarding your rights, our obligations, and explains how, why and when we process your personal data.

Our Details:

Hot Cups 2 Go is owned by Mays International Limited whose registered office is at Unit 25, Morgan Way, Bowthrope Industrial Park, Norwich, NR5 9JJ. We are a company registered in England under the company number 6804311. Our designated ‘Data Protection Officer' can be contacted at admin@hotcups2go.com.

Information We Collect:

Hot Cups 2 Go processes your personal information to meet with legal, statuary and contractual obligations to provide you with our products and services. We will never collect any unnecessary personal data from you and will not process your information in any way other than specified in this notice.

The categories of personal data we collect include the first and last name, address, email address and a telephone and/or mobile phone number.

Personal Data Source:

We receive your personal data when provided to us from yourself when placing an order or enquiry. This can be over telephone, received emails, personal meetings and our online selling platforms.

Use of Your Personal Data:

Hot Cups 2 Go takes privacy very seriously and will never disclose, share or sell your data with your consent; unless required to do so by law. We require this information to understand your needs and provide you with a better service. This may include:

Security and Sharing Your Personal Data:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your data.

We take privacy very seriously and never disclose, share or sell your data to anyone without your consent or unless required by law. We only retain your data for as long as is necessary and for the purpose specified in this notice.

How Long We Keep Your Data:

Hot Cups 2 Go only ever retains personal information for as long as is necessary. We have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed at some point after this legal time period.

Cookies:

Cookies are small files which require permission to be stored on your computer. They are designed to hold a modest amount of data specific to you, and can be accessed either by the web server or your computer. This allows the server to deliver a page tailored to you, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

We use traffic log cookies to identify which pages are being used. This helps us analyse web page data and improve our website in order to tailor it to customer needs. Overall cookies assist us in providing you with a better website by enabling us to monitor which pages you find useful. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share. You can choose to accept or decline cookies but this may prevent you from taking full advantage of the website.

Consequences of Not Providing Personal Data:

You are not obligated to provide your personal information to Hot Cups 2 Go, however as this information is required for us to provide you with our services, deliver your products, and for other legitimate interests, we will not be able to offer all our services without it.

Protecting Your Personal Data:

Hot Cups 2 Go takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect your information from unauthorised access, alteration, disclosure or destruction and have several security measures in place including but not limited to:

We cannot guarantee the security of your personal data when you transmit it to us. For example, if you were to email your personal data, you should be aware that the email is not a secure transmission method. As such you acknowledge and accept that we cannot guarantee the security of your personal data when transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, strict security procedures and features and enforced to prevent unauthorised access.

Where we have given you or where you have chosen a password which enables you to access one of our services results in you being responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your Rights:

You have the right to access any personal information Hot Cups 2 Go processes about you and to request information about:

If you believe that we hold any incomplete any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request that your personal data be erased or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected.

Withdrawing Your Consent:

Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time. You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email. You can also withdraw your consent to receive marketing communications and/or any other consent you have previously provided to us by contacting us at admin@hotcups2go.com. In consequence of this we may not be able to offer some of our services.

Making a Complaint:

Hot Cups 2 Go will only process your personal information incompliance with this privacy policy and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the Information Commissioner’s Office who are the supervisory authority.

Changes to Our Privacy Policy:

We reserve the right to change our Privacy Policy. Any such changes will be posted and accessible on this page so that we can keep you informed about how we process your personal data. We recommend that you consult this page frequently so that you are aware of our latest Privacy Policy and can update your preferences if necessary. Your continued use of our services shall constitute your acceptance of any revised Privacy Policy.

This Privacy Policy was last updated on the 16th June 2020.

Free Express Mainland UK Delivery
Orders Over £120