Who we are
Our contact details
HotCups2Go is owned by Mega Vend Limited whose registered office is at 25 Morgan Way, Bowthorpe Industrial Estate, Norwich, NR5 9JJ and we are a company registered in England under company number 6804311. Our designated Data Protection Officer can be contacted at Stuart@hotcups2go.com
What information we collect
HotCups2Go processes your personal information to meet legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal date from you and do not process your information in any way, other than specified in this notice.
The categories of personal data we collect include:
Sources of personal data
We receive your personal data when you provide it to us yourself when placing an order or enquiry. This can be over the telephone, from personal meetings, received emails and from our online selling platforms.
How we use your personal data
HotCups2Go takes privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We require this information to understand your needs and provide you with a better service, in particular for the following reasons:
Security and sharing your personal data.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We take privacy very seriously and will never disclose, share or sell your data to anyone without your consent or unless required by law. We only retain your data for as long as is necessary and for the purpose specified in this notice.
How Long do we keep your personal data.
HotCups2go only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed at some point after that.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Consequences of not providing your personal data.
You are not obligated to provide your personal information to HotCups2Go, however as this information is required for us to provide you with our services, deliver your products and for other Legitimate Interests, we will not be able to offer all our services without it.
How we protect your personal data
HotCups2Go takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including, but not limited to:
We cannot guarantee the security of your personal data when you transmit it to us. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access one of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
You have the right to access any personal information that HotCups2Go processes about you and to request information about:
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request your personal data be erased or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Withdrawing your consent
Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time. You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email. You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us at Stuart@hotcups2go.com.
The consequence of you withdrawing consent might be that we cannot do certain things for you.
Making a complaint